privacy policy

We know that you care about how information about you is used and shared, and we appreciate your trust that we will do so with reasonable care. This Privacy Policy describes how the Site and its affiliates (collectively, their designations) collect and process your personal information through websites, products, services, online stores, and applications that reference this Privacy Policy (together, their “Services”). By using the Site Services, you consent to the practices described in this Privacy Policy.

We collect your personal information in order to provide and continually improve our products and services. The types of personal information we collect are as follows:
Information you provide to us: We receive and store any information you provide in connection with the Site Services. You may choose not to provide certain information, but then you may not be able to take advantage of many of our Site Services.
Automatic Information: We automatically collect and store certain types of information about your use of the Site Services, including information about your interaction with content and services available through the Site Services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses the Site Services. Information from Other Sources: We may receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and more easily deliver your next purchase.

We use your personal information to operate, provide, develop and improve the products and services we offer to our customers. These purposes include:
Purchase and deliver products and services: We use your personal information to receive and process orders, deliver products and services, process payments, and communicate with you about orders, products, services and promotions. Provide, troubleshoot and improve Site services: We use your personal information to provide functionality, analyze performance and improve the usability and effectiveness of the Site services.
Recommendations and personalization: We use your personal information to recommend features, products and services that may be of interest to you, identify your preferences and personalize your experience with the Site services.
Comply with legal obligations. In certain cases: We collect and use your personal information to comply with laws. For example, we collect information from the seller regarding place of incorporation and bank account information for identity verification and other purposes.
Communicate with you: We use your personal information to communicate with you regarding the Site services through various channels (for example, by phone, email or chat).
Advertising: We use your personal information to serve interest-based ads for features, products and services that may be of interest to you. We do not use information that identifies you personally to serve interest-based ads.
Fraud Prevention and Credit Risk: We use personal information to prevent and detect fraud and abuse in order to protect our customers’ security, access, and others. We may also use scoring methods to assess and manage credit risk.

To enable our systems to recognize your browser or device and to provide and improve accessibility services, we use cookies and other identifiers. Do you share your accessibility information? Information about our customers is an important part of our business, and we do not sell our customers’ personal information to others. The Sites share customers’ personal information only as described below. and affiliates controlled by this Site. Transactions involving third parties: We provide you with services, products, applications or skills provided by third parties for use on or through the Site Services. For example, you may order products from third parties through our stores and download applications from third parties. Third-party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring points, assessing and managing credit risk, and providing customer service. Third-party service providers have access to personal information necessary to perform their functions but may not use it for other purposes. Business Transfers: As we continue to develop our business, we may sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises contained in any pre-existing privacy policy (unless, of course, the customer agrees otherwise). Also, in the event that this Site, . or substantially all of its assets are acquired, customer information, of course, will be one of the transferred assets. Site and Other Protection: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms and conditions and other agreements; or protect the rights, property, or safety of the Site, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Other than as noted above, you will receive notice when your personal information is shared with third parties, and you will have an opportunity to choose not to share the information.

We design our systems with your security and privacy in mind. We protect the security of your personal information during transmission using encryption protocols and software. We follow the Payment Card Industry Data Security Standard when handling credit card data. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally require proof of identity before disclosing personal information to you. Our devices provide security features to protect against unauthorized access and data loss. You can control and configure these features based on your needs. It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to log out when you finish using a shared computer. What about advertising? Third-party advertisers and links to other websites: The Site Services may include advertisements from third parties and links to other websites and applications. Third-party advertising partners may collect information about you when you interact with their content, ads, and services. Use of Third-Party Advertising Services: We provide advertising companies with information that allows them to serve you more useful and relevant site ads and measure their effectiveness. We do not share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier such as a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you are not shown an ad to download the app again. Some advertising companies also use this information to serve you relevant ads from other advertisers. What information do I have access to? You can access your information, including your name, address, payment options, profile information, membership, and purchase history in the “Your Account” section of the website.

If you have any questions about how we collect and use your personal information, please contact Customer Service. Many of our Access Services also include settings that provide you with choices about how your information is used. As described above, you can choose not to provide certain information, but then you may not be able to take advantage of many of the Site’s services. You can add or update certain information on pages such as those referenced in What information do I have access to? When you update information, we typically retain a copy of the previous version for our records. If you do not want to receive email or other communications from us, please adjust your customer communication preferences. The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and other identifiers allow you to take advantage of some essential features of the Site’s services, we recommend that you leave them turned on. For example, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use any of our Access Services that require you to sign in.

Access does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Access Services only with the involvement of a parent or guardian.

Terms of Use, Sale, Notices, and Reviews
If you choose to visit Access Services, your use and any dispute over privacy is subject to this notice and our terms and conditions, including limitations on damages, resolution of disputes, and application of the laws of the Kingdom of Saudi Arabia. If you have any privacy concerns with Access, please contact us with a complete description, and we will attempt to resolve them. Our business is constantly changing, and our Privacy Policy will also change. You should check our websites frequently for recent changes. Unless otherwise stated, our current Privacy Notice applies to all information we have about you and your account. However, we stand by the promises we make, and we will not materially change our policies and practices to make them less protective of customer information collected in the past without the consent of the affected customers.

You provide us with information when you: search or shop for products or services in our stores; add or remove an item from your shopping cart, place an order through or use the Site Services; download, stream, view, or use content on a device or through a service or application on a device; provide information in your account (and you may have more than one if you have used more than one email address or mobile phone number when shopping with us) or profile; upload your contacts; configure your settings or provide data access permissions or otherwise interact with a device or Site Service; provide information in your dashboard, developer account, or any other account we provide that allows you to develop or offer software, goods, or services to Site customers; offer your products or services on or through the Site Services; communicate with us by phone, email, or otherwise; complete a survey, support ticket, or contest entry form; upload or stream photos, videos, or other files to the Site or other Site Services; As a result of these actions, you may provide us with information such as:identifying information such as your name, address, and phone numbers; payment information; your age; location information; Your IP address; the people, addresses and phone numbers listed in your addresses; the email addresses of your friends and other people; the content of reviews and emails to us; your personal description and photo in your profile; photos and videos collected or stored in connection with the Access Services; identity-related information and documents, including your national ID number, passport and driver’s license numbers; corporate and financial information; credit history information; and device log files and configurations, including Wi-Fi credentials, if you choose to have them automatically synced with other Access devices. Automatic Information Examples of the information we collect and analyze include: the Internet Protocol (IP) address used to connect your computer to the Internet; your login, email address and password; the location of your device or computer; content interaction information, such as content downloads, streams and playback details, including the duration and number of simultaneous streams and downloads; and network details for streaming and download quality, including information about your Internet service provider; device metrics, such as device usage time, app usage, connection data, and any errors or failures that occurred; Access Services metrics (e.g., the occurrence of technical errors, your interactions with Service features and content, settings preferences and backup information, the location of your device running an app, information about uploaded photos and files such as file name, dates and times, and the location of your photos); version settings and time zone; your purchase and content usage history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; the products and content you viewed or searched for; download errors; page response times, length of visits to certain pages, and page interaction information (e.g., scrolling, clicks, and mouse-overs); phone numbers used to call our customer service number; and images or videos when you shop in our stores or our stores using Access Services. We may also use device identifiers, cookies, and other technologies on our devices, apps, and web pages to collect browsing, usage, or other technical information.

Examples of information we receive from other sources include: updated delivery and address information from our carriers or other third parties, which we use to correct our records and make your next purchase or contact more easily; account information, purchase or refund information, and page view information from certain merchants with whom we operate co-branded businesses or for whom we provide technical, fulfillment, advertising, or other services; information about your interactions with products and services offered by our affiliates; search results and links, including paid listings (such as sponsored links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and provide certain credit or financial services to certain customers. Information You Can Access Examples of information you can access through the Access Services include: the status of recent orders (including subscriptions); your complete order history; personally identifiable information (including name, email, password, and address book); Payment settings (including payment card, promotional certificate and gift card information); email notification settings (including product availability alerts, deliveries, special event reminders and newsletters); recommendations and products you’ve recently viewed that form the basis of recommendations (including recommended to you and improving your recommendations); shopping lists and gift registries (including wish lists, baby registries and wedding registries); content, devices, services and related settings, communications and personalized advertising preferences; content you’ve recently viewed; your profile (including product reviews, recommendations, reminders and your personal profile); and if you are a seller, you can access your account and other information, and modify your communications preferences, by updating your account in the seller dashboard.